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We understand that you may occasionally need to return an item, simply return them and select the easiest returns method for you;
There are 2 ways you can arrange a courier to collect your returns;
- Let us do it for you - You can book a courier collection with us by calling 0871 200 0652 and we will arrange for our Hermes courier to collect your parcel for £3.99.
- Book your return online directly with our courier by visiting my hermes and simply enter your 16 digit parcel barcode number and postcode. A courier will collect your parcel from £2.99.
Return your items at the Post Office: complete the returns form in your parcel and address the returns parcel to: cost. Damart, Returns Department, Station Road, Steeton, Keighley, BD20 6RA. Secure the item in its original packaging where possible. Take the item to your nearest Post Office and ask for 'proof of postage' (please keep this safe until your refund has been issued). Returning an item is at your own cost.
You can take your parcel to any ParcelShop. Simply choose the 'Drop off at a myHermes ParcelShop' option when you make your booking online.
Click here to arrange a Hermes Return
If we have your email address we will let you know when we've safely received your return